|
|
|
My Professional Experience Canoe Family Health - Seattle, WA
Complex community research pilot project with intention to move 10,000 patients from paper-based emergency medical information to online electronic solution. Instructional Designer 2011 - Present
Determined the training needs, learning objectives, training strategies, by colloborating with Subject Matter Experts. Developed Job Task Analysis and created training plan for adoption and change management. Created Job Aid for safe guardin technical security. Co-designed storyboard fro buy-in piece.
T-Mobile - Bellevue, WA
T-Mobile USA is a cellular telecommunications provider - with a nationwide Retail Sales Associate training program.
Instructional Designer 2010 - 2011 Determined the learning objectives, training strategies, best fit methodology and the proper blend of instructor- led, hands-on, and web- based training to be used in a given solution.
• Collaborated with subject matter experts to obtain information and validate course content. Using innovative learning methodologies such as case studies, engaging stories, motivating scenarios and games to reflect content, audience, and business needs. Applied a systematic instructional design approach to the creation of learning programs. Products, Services & Processes - Partnered with Sales Communications and trainers to successfully develop and roll out updates on new products, services and processes in a collaborative, timely and effective manner. On-boarding for Retail Associates - Updated, tested and maintained the current Retail Sales on-boarding training assets and master materials via the LMS Angel (vILT, WBT, Job Aids). Nationwide ILT leadership Training - Reviewed and presented an improvement strategy for an annual ILT leadership Training nationwide. Sales Performance Coaching for Sales Managers - Collaborated with SMEs and Sales Design Team to design the ILT Sales Performance Coaching Training Program, which included best practices; train the trainer materials and new coaching checklist for Sales Managers.
KeelWorks Foundation, Virtually based Changing outcomes for underachieving learners with a comprehensive approach to change, using eLearning as a platform for active learning.
Instructional Designer 2009 - 2010 - planned and developing a storyboard for the eLearning module “Personal Learning Strategies”.
- Collaborating with team members & stakeholders in the design and development of interactively engaging and rich learning content.
InterConnection - Seattle, WA
Specializing in Computer Refurbishing & Hardware Training since 1999.
Center Coordinator 2008 - 2009 - Led remote teams across the globe to successfully design, launch & maintain websites for Non Profit Organizations
- Redesigned the Website Design Process for virtual volunteers decreasing website lifecycle by 40%.
- Designed and implemented new vetting system for volunteer Web Designers.
- Developed & implemented new intern & volunteer learning plans and assessment tools.
- Increased program retention by 20% and 35% higher technical skills demonstrated by program completion.
- Defined and deployed performance metrics and incentive programs for both volunteers & employees
Development Specialist 2007 - 2008
- Collaborated with graphic designer, web developers, and copywriter to develop website elements and requirements resulting in an aesthetic and information rich InterConnection website.
- Promoted Training Program and Services to external organizations via presentations, fairs, festivals, center tours, open house and networking events.
- Developed promotional materials for website, social media, email campaigns, flyers, newsletters and posters.
- Set up a partnership with King County's Digital Bridge Youth Training Program and YouthCare to enable computer hardware training fro disenfranchised youth.
- Established 7 new partnerships in the Seattle metropolitan area for potential interns & volunteers.
Seattle Goodwill - Seattle, WA Specializing in Job Training Skills & Education across 6 training centers statewide.
Training Project Manager 2006 - 2007
- Partnered with Highline Community College and designed and developed the Retail Training Program – which included customer service & merchandising modules.
- Designed and launched the new Student Registration and Intake Process in partnership with Trainers and Administrative staff.
- Developed Instruction manuals with trainers and Administrators for intake Process and led Train the Trainer sessions.
- Active member of task force in charge of planning, development, design, testing and introduction of an online content management system across 6 training centers resulting in insightful analysis for site reporting and greater quality performance feedback to students.
Trainer 2004 - 2005
Ireland’s National Training & Employment Authority (FAS) Dublin, Ireland
Government agency that strives to train the unemployed in job specific & readiness skills.
Development Officer 2003 - 2004 Defined and implemented the criteria for the placement of all FAS major courses on the NQF resultant in a scalable learning solution nationwide enabling transferability of qualifications. Led Subject Matter Experts in developing the online content for the Electrical Test Bank Project in Ireland enabling a nationwide series of unique automated tests for the first time.Teamed up with remotely located content experts and graphic designers, coordinating the roll out of national Exams for the Cabinet Making & Wood Machining Trades under tight deadlines. Developed and wrote courseware content and instructional materials to meet training objectives for the certified program “Computer Programmer Course”. - Co-developed the national Dental Assistant Course with SME’s by extracting and adapting technical content for training & assessments.
Computer Trainer 1999 - 2003
| |
|
|